It's easy to return contact lenses at 1-800-GET-LENS. Just give us a call, and we'll take it from there.
We offer a generous 30-day period from the date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).
We have a simple returns process. Just call one of our friendly Customer Service Representatives at 1-800-GET-LENS (438-5367) for a Return Merchandise Authorization (RMA) number and a prepaid, trackable return label.
Returns will not be accepted without an RMA number. Goods returned without the RMA will incur a 25% restocking fee or, if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you. Please use the return label we will provide you with, as it is trackable and ensures you receive credit for your return in the event your package is lost.
If our Customer Service Representative requests you print out a Returns Form, you can find it here.
