Frequently Asked Questions

My Account

• How do I update my Account Profile?

  Updating your account is a quick and easy process. Simply log into your account and find the section containing the information you want to update.

• How do I check status of my order?

  Checking the status of you order is easy. Log into your account and select Order History. A list of your orders will be displayed, with your latest order at the top. Click on the order number to see your Order Information, including order status.

• How do I sign in if I can't remember my password?

  If you've forgotten your password, simply go to the log in page. Click the "Forgot Password" link, enter you email address and and we'll email you a link to change your password.

• How do I sign in if I can't remember my email?

  No problem. Chat with one of our agents by clicking the Live Help tab on the side of the screen or call us at and we'll help you find your account.

• How do I change the email or password on my account?

  Go to your My Account page and click the "Edit Account Information" link to change you email address. Click the "Change Password" link to change your password.

• Why didn't I get a "forgot password" email?

  If you can't find the forget password email we sent, check in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add 1800getlens.com to your "Safe Senders" or "Trusted Sites" list.