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FAQ found
  1. About 1-800-GET-LENS 1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers a solution to the high cost and inconvenience of refilling your...
  2. Our Money Back Guarantee A guarantee shouldn't be complicated, so ours isn't. Returning your order to 1-800-GET-LENS is very easy. All contact lenses and eyewear must be in its original...
  3. How to Contact Us Friendly Customer Service Representatives are available 24/7 by phone, chat, and email to help you. 1-800-GET-LENS maintains the highest standards of customer service....
  4. What information do I need to order contact lenses? We need all of the information on your contact lens prescription in order to fill your order. This information is available on either the prescription provided by your...
  5. How do I order a product? 1-800-Get-Lens makes ordering your contact lenses easy. Just find your contact lenses on our site using one of the various navigation tools. Once you have found the...
  6. How can I return a product? Returns are 'Hassle-Free' It’s easy to return contact lenses at 1-800-GET-LENS. Just give us a call and we’ll take it from there! You can speak with one of our friendly...
  7. What does Availability mean? 1-800-Get-Lens is able to stock 90% of the popular contact lenses and prescriptions. For orders of lenses we have in stock we are able to process your order the day we...
  8. How do I cancel an Order? 1-800-Get-Lens is here to serve you. If for any reason you become uncomfortable with your order you may cancel your order, or any portion of it, at anytime before it has...
  9. What shipping options does 1-800-Get-Lens offer? 1-800-Get-Lens offers a number of different shipping options of various speeds and cost to suit your requirements. Destination Shipping Method Shipping...
  10. How much will it cost to ship my order? 1-800-Get-Lens offers a variety of shipping options to suit your needs in both speed and cost. Destination Shipping Method Shipping Time* Cost United States Standard...
  11. How long until I receive my order? 1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a...
  12. Can I have my order shipped outside the United States? 1-800-Get-Lens ships world wide. Delivery times can vary with overseas orders, but usually it takes at least 5 – 10 business days to receive your contact lenses once they...
  13. What are my payment options? We currently accept payment by: Master Card Visa American Express Discover Card Money Order (mail orders) All prices are displayed in US Dollars and your order total...
  14. Will my optical insurance plan pay for the lenses? Every insurance plan is different, and although many of them will cover contact lenses there are many others that will not reimburse you for your contact lens purchases....
  15. Is it safe to use my credit card on line? It is extremely safe to use your credit card to order online at 1-800-Get-Lens. Our e-commerce system uses the industry standard encryption technology (SSL - Secure...
  16. How do I redeem a coupon? 1-800-Get-Lens coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the...
  17. Do I need a copy of my contact lens prescription? Federal law requires that a prescription be verified before an individual can buy contact lenses. However, you do not need a physical copy of your prescription to...
  18. What is prescription verification? Federal Law requires us to verify prescriptions before we can ship any contact lenses. The prescription verification process has two routes: 1st - You can fax us a copy...
  19. How long do prescriptions stay valid? Prescriptions vary depending upon your doctor and the state you live in. Unless there is a valid medical reason to require more frequent exams it generally varies...
  20. How do I read my prescription? We need your complete contact lens prescription in order to fill your order. All of this information is available on either the package of contact lenses you are...
  21. Can I order contact lenses with a prescription for glasses? No, because your eyeglass prescription does not contain all of the necessary information required for a contact lens prescription. Contact lens prescriptions...
  22. How do I create an Account? The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues,...
  23. How do I update my Account Profile? Updating your 1-800-Get-Lens account is a quick and easy process. Step 1 – Login Step 2 – Find the section containing the information you need to...
  24. How do I check on my order's status? 1-800-Get-Lens makes it easier to keep track of all your contact lens orders. Step 1 – Login Step 2 – Select ‘Order Status’ Step 3 – Review the list...
  25. If I have forgotten my password, how can I log into my account? Forgot your password? No problem. We make it easy to create a new password so you can log into your account. Simply follow the step by step instructions below: Step 1 -...
  26. What is the reminder email, and how do I edit it? 1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system will track your orders, analyzing the quantities and lenses that you...
  27. Refer a Friend! 1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses. You will receive a 5% commission on all of their purchases. This...
  28. How do I track my referrals? You can review a list of your referral credits from your account. Checking Referral Credits: Step 1 – Login to you Account Step 2 – Click on 'Referral...
  29. Referral Terms and Conditions Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you...
  30. Hassle-Free Returns It's easy to return your order at 1-800-GET-LENS. Just give us a call and we'll take it from there! You can speak with one of our friendly Customer Service...
  31. Privacy Policy Revision date: 05/31/2018 1-800-GET-LENS ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains what information we...
  32. Security Policy We know that your personal information’s security is of extreme important to you, so online security is the highest priority for 1-800-Get-Lens . Currently we approach...
  33. Terms & Conditions of Use The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and...
  34. What are my Email Preferences, and how do I update them? 1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in...
  35. How can I speed up my order? You can reduce your order's processing time by sending us a copy of your current prescription: Fax your prescription to us toll fee at 1-800-401-1495 Scan your...
  36. How can I send my prescription? 1-800-GET-LENS offers two fast and easy ways to send us your current contact lens prescription, and thereby speed up your order processing: Scan your prescription and...
  37. Can I fax in my contact lens order? You absolutely can! Our fax number is 1-800-401-1495. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online....
  38. Novelty Contacts FAQs Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. Can I use an eye-glass...
  39. Customer Feedback 1-800-GET-LENS strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of...
  40. I'm not getting emails from 1-800-GET-LENS. Help! There are a few things you can do to help ensure our emails get through: Make sure your email address on file is correct. To check this, go to secure/editaccount.asp"...
  41. Why can’t I get Acuvue Oasys 6 packs anymore? On July 1, 2014 Johnson & Johnson stopped packaging Acuvue Oasys in 6 Packs. We are continuing the sell 6 Packs, while supplies last. Acuvue Oasys is now available in 12...
  42. Are the contact lenses in the Acuvue Oasys 12 and 24 packs the same as the contact lenses in the 6 packs? Yes. Acuvue Oasys 12 and 24 Packs contain the exact same contact lens prescribed by your eye doctor. The only difference is the packing or the number of lenses in the...
  43. How to Buy Glasses Online Get ready to change the way you shop for eyeglasses! Once upon a time, when you needed to buy glasses, you made an appointment with your eye doctor. He or she examined...
  44. Choosing the best frames for your face shape How to choose the best eyeglasses for your face shape There’s nothing worse than buying a pair of glasses online and discovering that they just don’t work for you....
  45. Brand Order Limits Most of our products can be purchased at any quantity. However, due to high demand and agreements with our partners, customers will be limited to no more than 2 purchases...
  46. Easy Returns At 1-800-GET-LENS we want you to be happy with your order!. If for any reason your are not completely satisfied with your order, you may return it within 30 days of...
  47. How to Return an Item Please follow the steps below to return an item: Before returning a product, call customer service at 1-800-438-5367 to obtain an RMA (Return Merchandise Authorization)...
  48. Returns Due to Defects Covered by 1-Year Warranty All of our frames and prescription lenses are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our...
  49. Frame Size Chart Need More Help? Talk to an Eyewear Specialist 24/7 1-800-GET-LENS (438-5367) Relax, It's On Your Old Frames This is the most common location of your frame size. You may...
  50. How do I Measure My PD (Pupillary Distance)? Print out the PD ruler at 100% without scaling. Print PD Ruler Fold the PD ruler in half along the indicated line. Measure yourself in front of the mirror or have a...
  51. FREE Shipping & Returns. At 1-800-GET-LENS, we know that you want your order to arrive as soon as possible. That's why we expedite every order, large and small. We offer FREE standard shipping to...
  52. What is the Total Delivery Time for your order? At 1-800-GET-LENS, we know that you want your order to arrive as soon as possible. That's why we expedite every order, large and small. We offer FREE standard shipping to...
  53. Order Cancellation Cancel your order anytime. Our customer service team is always available to help. Call us at 1-800-GET-LENS (438-5367) or email us, Service@1800GetLens.com
  54. What if my package is damaged when I receive it? At 1-800-GET-LENS we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription....
  55. What is your refund policy? You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts...
  56. Why did I receive a Prop 65 warning? Prop 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law passed by the state of California for safety regarding plastics in consumable products. At...
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