Returns Due to Defects Covered by 1-Year Warranty

All of our frames and prescription lenses are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. Call our customer service department at 1-800-GET-LENS (438-5367) to find out if the damage is covered under our warranty and to get your free shipping labels.

Please do NOT attempt to repair eyewear yourself – we cannot accept products that have been tampered with for return under a manufacturer's warranty.

What's Typically Covered What's Not Covered
Lens Defects
  • Cracks not caused by rough handling
  • Peeling coatings
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
Frame Defects
  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Excessive exposure to heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Oxidation or discoloration

Place an Order or contact Customer Service 24/7 at:

1-800-GET-LENS (438-5367)

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