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Frequently Asked Questions

1-800-GET-LENS's FAQ offers answers to a range of our customer's most common questions. If your question is not answered below, click on contact information to contact our Customer Service Department by phone or email for additional information and assistance.

General Information

My Account

Company Information

  • About 1-800-GET-LENS
  • Our Money Back Guarantee
  • Hassle-Free Returns
  • How to Contact Us

Corporate Policies

Contact Lens Information

Ordering Contact Lenses

  • How do I cancel an Order?
  • What information do I need to order contact lenses?
  • How do I order contact lenses?
  • Will my vision insurance pay for my contact lenses?
  • How do I redeem a coupon?
  • How can I speed up my order?
  • How do I order if I wear a different brand in each eye?
  • How do I print an invoice?
  • What if my eye doctor is outside the United States?

Contact Lens Shipping Information

  • What shipping options do you offer?
  • How long until I receive my order?
  • Can I have my order shipped outside the United States?
  • How can I return a product?
  • What if my package is damaged when I receive it?

Contact Lens Prescriptions

  • Do I need a copy of my prescription to order contact lenses?
  • What is prescription verification?
  • How do I know if my prescription is still valid?
  • How do I read my prescription?
  • Can I order contact lenses with a prescription for glasses?
  • How can I send my prescription?

Referral Program

  • Refer a Friend!
  • How do I track my referrals?
  • Referral Terms and Conditions

Eyeglasses & Sunglasses Information

Ordering Eyewear

  • Choosing the best frames for your face shape
  • Order Cancellation
  • Brand Order Limits
  • Why did I receive a Prop 65 warning?

Eyewear Prescriptions

  • Frame Size Chart
  • How do I Measure My PD (Pupillary Distance)?

Eyewear Shipping Information

  • FREE Shipping & Returns.
  • What is the Total Delivery Time for your order?

Eyewear Return Information