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Frequently Asked Questions

  1. How do I create an Account?
    The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues, and create and...
  2. Privacy Policy
    Our store maintains a strong commitment to your privacy. 1-800-Get-Lens considers the responsible use of personal information to be a critical element in enabling the Internet to reach ...
  3. I'm not getting emails from 1-800-GET-LENS. Help!
    There are a few things you can do to help ensure our emails get through: Make sure your email address on file is correct. To check this, go to secure/editaccount.asp" title="Edit Account Infor...
  4. How to Buy Glasses Online
    Get ready to change the way you shop for eyeglasses! Once upon a time, when you needed to buy glasses, you made an appointment with your eye doctor. He or she examined you, gave you your prescripti...
  5. Novelty Contacts FAQ
    Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. Can I use an eye-glass prescription to purchas...
  6. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you send y...
  7. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, ple...
  8. If I have forgotten my password, how can I log into my account?
    Forgot your password? No problem. We make it easy to create a new password so you can log into your account. Simply follow the step by step instructions below: Step 1 - Visit the 'My Account' page ...
  9. Brand Order Limits
    Most of our products can be purchased at any quantity. However, due to high demand and agreements with our partners, customers will be limited to no more than 2 purchases of particular products from t...
  10. What are my Email Preferences, and how do I update them?
    1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in mind we have developed a v...