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Frequently Asked Questions

  1. How do I create an Account?
    The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues, and create and...
  2. Privacy Policy
    Revision date: 05/31/2018 ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains what information we collect, how we use it, with whom we...
  3. I'm not getting emails from 1-800-GET-LENS. Help!
    There are a few things you can do to help ensure our emails get through: Make sure your email address on file is correct. To check this, go to secure/editaccount.asp" title="Edit Account Infor...
  4. How to Buy Glasses Online
    Get ready to change the way you shop for eyeglasses! Once upon a time, when you needed to buy glasses, you made an appointment with your eye doctor. He or she examined you, gave you your prescripti...
  5. Novelty Contacts FAQs
    Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. Can I use an eye-glass prescription to purchas...
  6. When do I pay for my test?
    You enter your payment information after you qualify to take the test. However, you will not be charged until your new prescription is issued by a board-certified ophthalmologist. You will not be ch...
  7. What is your refund policy?
    You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts purchased with your new prescrip...
  8. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you send you...
  9. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, ple...
  10. If I have forgotten my password, how can I log into my account?
    Forgot your password? No problem. We make it easy to create a new password so you can log into your account. Simply follow the step by step instructions below: Step 1 - Visit the 'My Account' page ...
  11. Brand Order Limits
    Most of our products can be purchased at any quantity. However, due to high demand and agreements with our partners, customers will be limited to no more than 2 purchases of particular products from t...
  12. Why does it matter what state I take the exam in?
    Different states regulate healthcare technology in different ways, so how we deliver services to you will depend on which state you’re in. Our service and standard of practice are consistent with all ...
  13. How often should I renew my prescription?
    The general guideline is for a prescription to be renewed every year or two, depending on your state's regulations. Our service is not a replacement for an eye health exam, and our doctors recommend a...
  14. What are my Email Preferences, and how do I update them?
    1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in mind we have developed a v...