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FAQ found
  1. About 1-800-GET-LENS 1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers a solution to the high cost and inconvenience of refilling your...
  2. Our Money Back Guarantee A guarantee shouldn't be complicated, so ours isn't. Returning your order to 1-800-GET-LENS is very easy. All contact lenses and eyewear must be in its original...
  3. How to Contact Us Friendly Customer Service Representatives are available 24/7 by phone, chat, and email to help you. 1-800-GET-LENS maintains the highest standards of customer service....
  4. What information do I need to order contact lenses? We need all of the information on your contact lens prescription in order to fill your order. This information is available on either the prescription provided by your...
  5. How do I order a product? 1-800-Get-Lens makes ordering your contact lenses easy. Just find your contact lenses on our site using one of the various navigation tools. Once you have found the...
  6. How can I return a product? Returns are 'Hassle-Free' It’s easy to return contact lenses at 1-800-GET-LENS. Just give us a call and we’ll take it from there! You can speak with one of our friendly...
  7. What does Availability mean? 1-800-Get-Lens is able to stock 90% of the popular contact lenses and prescriptions. For orders of lenses we have in stock we are able to process your order the day we...
  8. How do I cancel an Order? 1-800-Get-Lens is here to serve you. If for any reason you become uncomfortable with your order you may cancel your order, or any portion of it, at anytime before it has...
  9. What shipping options does 1-800-Get-Lens offer? 1-800-Get-Lens offers a number of different shipping options of various speeds and cost to suit your requirements. Destination Shipping Method Shipping...
  10. How much will it cost to ship my order? 1-800-Get-Lens offers a variety of shipping options to suit your needs in both speed and cost. Destination Shipping Method Shipping Time* Cost United States Standard...
  11. How long until I receive my order? 1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a...
  12. Can I have my order shipped outside the United States? 1-800-Get-Lens ships world wide. Delivery times can vary with overseas orders, but usually it takes at least 5 – 10 business days to receive your contact lenses once they...
  13. What are my payment options? We currently accept payment by: Master Card Visa American Express Discover Card Money Order (mail orders) All prices are displayed in US Dollars and your order total...
  14. Will my optical insurance plan pay for the lenses? Every insurance plan is different, and although many of them will cover contact lenses there are many others that will not reimburse you for your contact lens purchases....
  15. Is it safe to use my credit card on line? It is extremely safe to use your credit card to order online at 1-800-Get-Lens. Our e-commerce system uses the industry standard encryption technology (SSL - Secure...
  16. How do I redeem a coupon? 1-800-Get-Lens coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the...
  17. Do I need a copy of my contact lens prescription? Federal law requires that a prescription be verified before an individual can buy contact lenses. However, you do not need a physical copy of your prescription to...
  18. What is prescription verification? Federal Law requires us to verify prescriptions before we can ship any contact lenses. The prescription verification process has two routes: 1st - You can fax us a copy...
  19. How long do prescriptions stay valid? Prescriptions vary depending upon your doctor and the state you live in. Unless there is a valid medical reason to require more frequent exams it generally varies...
  20. How do I read my prescription? We need your complete contact lens prescription in order to fill your order. All of this information is available on either the package of contact lenses you are...
  21. Can I order contact lenses with a prescription for glasses? No, because your eyeglass prescription does not contain all of the necessary information required for a contact lens prescription. Contact lens prescriptions...
  22. How do I create an Account? The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues,...
  23. How do I update my Account Profile? Updating your 1-800-Get-Lens account is a quick and easy process. Step 1 – Login Step 2 – Find the section containing the information you need to...
  24. How do I check on my order's status? 1-800-Get-Lens makes it easier to keep track of all your contact lens orders. Step 1 – Login Step 2 – Select ‘Order Status’ Step 3 – Review the list...
  25. If I have forgotten my password, how can I log into my account? Forgot your password? No problem. We make it easy to create a new password so you can log into your account. Simply follow the step by step instructions below: Step 1 -...
  26. What is the reminder email, and how do I edit it? 1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system will track your orders, analyzing the quantities and lenses that you...
  27. Refer a Friend! 1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses. You will receive a 5% commission on all of their purchases. This...
  28. How do I track my referrals? You can review a list of your referral credits from your account. Checking Referral Credits: Step 1 – Login to you Account Step 2 – Click on 'Referral...
  29. Referral Terms and Conditions Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you...
  30. Hassle-Free Returns It's easy to return your order at 1-800-GET-LENS. Just give us a call and we'll take it from there! You can speak with one of our friendly Customer Service...
  31. Privacy Policy Revision date: 05/31/2018 1-800-GET-LENS ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains what information we...
  32. Security Policy We know that your personal information’s security is of extreme important to you, so online security is the highest priority for 1-800-Get-Lens . Currently we approach...
  33. Terms & Conditions of Use The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and...