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Frequently Asked Questions
- What information do I need to order contact lenses?
We need all of the information on your contact lens prescription in order to fill your order.
This information is available on either the prescription provided by your eye care professi...
- Do I need a copy of my contact lens prescription?
Federal law requires that a prescription be verified before an individual can buy contact lenses.
However, you do not need a physical copy of your prescription to place your...
- How do I create an Account?
The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly
reorder your contact lenses, check on your current Order’s statues, and create and...
- 1-800-GET-LENS
1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers
a solution to the high cost and inconvenience of refilling your contact lens prescript...
- Refer a Friend!
1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses.
You will receive a 5% commission on all of their purchases. This commission wi...
- Return Policy
We guarantee that you will receive the contact lenses that you ordered and that all of your
lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be...
- Privacy Policy
Our store maintains a strong commitment to your privacy. 1-800-Get-Lens considers the responsible use
of personal information to be a critical element in enabling the Internet to reach ...
- How do I track my referrals?
You can review a list of your referral credits from your account.
Checking Referral Credits:
Step 1 – Login to you Account
Step 2 – Click on 'Referral Credits'
St...
- Our Guarantee
1-800-Get-Lens works hard to offer all of its customers the lowest prices and the highest standards
of customer service. 1-800-Get-Lens offers this guarantee:
You will re...
- How do I update my Account Profile?
Updating your 1-800-Get-Lens account is a quick and easy process.
Step 1 – Login
Step 2 – Find the section containing the information you need to update:
Edit Acco...
- What is prescription verification?
Federal Law requires us to verify prescriptions before we can ship any contact lenses.
The prescription verification process has two routes:
1st - You can fax us a cop...
- How do I order a product?
1-800-Get-Lens makes ordering your contact lenses easy. Just find your contact lenses on our site
using one of the various navigation tools. Once you have found the lenses you wish to ...
- How can I return or exchange a product?
We guarantee that you will receive the contact lenses that you ordered and that all of your
lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be ref...
- How long do prescriptions stay valid?
Prescriptions vary depending upon your doctor and the state you live in. Unless there is a valid
medical reason to require more frequent exams it generally varies between one and two ...
- How do I check on my order's status?
1-800-Get-Lens makes it easier to keep track of all your contact lens orders.
Step 1 – Login
Step 2 – Select ‘Order Status’
Step 3 – Review the list of orders
...
- How to Contact Us
1-800-Get-Lens has built its reputation upon outstanding customer service.
Please contact us with any problems that you run into, either with our site or your
order and we will do o...
- Referral Terms and Conditions
Making Referrals
Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program.
You become a referrer of 1-800-Get-Lens when you send y...
- Security Policy
We know that your personal information’s security is of extreme important to you,
so online security is the highest priority for 1-800-Get-Lens . Currently we approach this
problem...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below
and elsewhere on the site as indicated. For terms governing shipping, returns and payment,
ple...
- If I have forgotten my password, how can I log into my account?
If you have forgotten your password, you can have it sent to your email address of record.
Step 1 - Visit the 'View Account' page
Step 2 - Click on ‘Forgot Your Pass...
- How do I read my prescription?
We need your complete contact lens prescription in order to fill your order. All of this
information is available on either the package of contact lenses you are wearing or the prescr...
- What does Availability mean?
1-800-Get-Lens is able to stock 90% of the popular contact lenses and prescriptions.
For orders of lenses we have in stock we are able to process your order the day we receive
it a...
- How do I cancel an Order?
1-800-Get-Lens is here to serve you. If for any reason you become uncomfortable with your order
you may cancel your order, or any portion of it, at anytime before it has been shipped.*...
- Can I order contact lenses with a prescription for glasses?
No, because your eyeglass prescription does not contain all of the necessary
information required for a contact lens prescription. Contact lens prescriptions include
informatio...
- What is the reminder email, and how do I edit it?
1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system
will track your orders, analyzing the quantities and lenses that you order and predicti...
- What shipping options does 1-800-Get-Lens offer?
1-800-Get-Lens offers a number of different shipping options of various speeds and cost to
suit your requirements.
Shipping Method
Destination
Deliver...
- What are my Email Preferences, and how do I update them?
1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in mind we have developed a v...
- How much will it cost to ship my order?
1-800-Get-Lens offers a variety of shipping options to suit your needs in both speed and cost.
Shipping
Shipping Method
Destination
Delivery Time*
Cost
...
- How long until I receive my order?
1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying...
- Can I have my order shipped outside the United States?
1-800-Get-Lens ships world wide. Delivery times can vary with overseas orders, but usually it takes
at least 5 – 10 business days to receive your contact lenses once they have been...
- What are my payment options?
We currently accept payment by:
Master Card
Visa
American Express
Discover Card
Money Order (mail orders)
If you need more information, pl...
- Will my optical insurance plan pay for the lenses?
Every insurance plan is different, and although many of them will cover contact lenses there are
many others that will not reimburse you for your contact lens purchases. In general, if ...
- Is it safe to use my credit card on line?
It is extremely safe to use your credit card to order online at 1-800-Get-Lens. Our e-commerce
system uses the industry standard encryption technology (SSL - Secure Sockets Layer) t...
- How do I redeem a coupon?
1-800-Get-Lens coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your...
- Can I fax in my contact lens order?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
