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Frequently Asked Questions

  1. 1-800-GET-LENS
    1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers a solution to the high cost and inconvenience of refilling your contact lens prescript...
  2. How do I create an Account?
    The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues, and create and...
  3. Refer a Friend!
    1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses. You will receive a 5% commission on all of their purchases. This commission wi...
  4. Return Policy
    We guarantee that you will receive the contact lenses that you ordered and that all of your lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be...
  5. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, ple...
  6. What is the reminder email, and how do I edit it?
    1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system will track your orders, analyzing the quantities and lenses that you order and predicti...
  7. What are my Email Preferences, and how do I update them?
    1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in mind we have developed a v...
  8. How long until I receive my order?
    1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a day of verifying...
  9. Can I fax in my contact lens order?
    You absolutely can! Our fax number is 1-866-670-4464. While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...