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Frequently Asked Questions

  1. 1-800-GET-LENS
    1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers a solution to the high cost and inconvenience of refilling your contact lens prescript...
  2. How do I create an Account?
    The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly reorder your contact lenses, check on your current Order’s statues, and create and...
  3. Refer a Friend!
    1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses. You will receive a 5% commission on all of their purchases. This commission wi...
  4. Return Policy
    We guarantee that you will receive the contact lenses that you ordered and that all of your lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be...
  5. Privacy Policy
    Our store maintains a strong commitment to your privacy. 1-800-Get-Lens considers the responsible use of personal information to be a critical element in enabling the Internet to reach ...
  6. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you send y...
  7. How to Contact Us
    1-800-Get-Lens has built its reputation upon outstanding customer service. Please contact us with any problems that you run into, either with our site or your order and we will do o...
  8. If I have forgotten my password, how can I log into my account?
    If you have forgotten your password, you can have it sent to your email address of record. Step 1 - Visit the 'View Account' page Step 2 - Click on ‘Forgot Your Pass...
  9. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, ple...
  10. What is the reminder email, and how do I edit it?
    1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system will track your orders, analyzing the quantities and lenses that you order and predicti...
  11. What shipping options does 1-800-Get-Lens offer?
    1-800-Get-Lens offers a number of different shipping options of various speeds and cost to suit your requirements. Shipping Method Destination Deliver...
  12. What are my Email Preferences, and how do I update them?
    1-800-GET-LENS offers convenience and low prices to all it customers, and we pride ourselves on our dedication to the highest standards of Customer Service. With that in mind we have developed a v...
  13. How much will it cost to ship my order?
    1-800-Get-Lens offers a variety of shipping options to suit your needs in both speed and cost. Shipping Shipping Method Destination Delivery Time* Cost ...
  14. How long until I receive my order?
    1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens falls into one of these than we will be able to process your order within a day of verifying...
  15. What are my payment options?
    We currently accept payment by: Master Card Visa American Express Discover Card Money Order (mail orders) If you need more information, pl...
  16. How do I redeem a coupon?
    1-800-Get-Lens coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your...
  17. How can I send my prescription?
    1-800-GET-LENS offers two fast and easy ways to send us your current contact lens prescription, and thereby speed up your order processing: Scan your prescription and then email it to myRx@18...