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Frequently Asked Questions

  1. Return Policy
    We guarantee that you will receive the contact lenses that you ordered and that all of your lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be...
  2. Privacy Policy
    Our store maintains a strong commitment to your privacy. 1-800-Get-Lens considers the responsible use of personal information to be a critical element in enabling the Internet to reach ...
  3. How can I return or exchange a product?
    We guarantee that you will receive the contact lenses that you ordered and that all of your lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be ref...
  4. How long do prescriptions stay valid?
    Prescriptions vary depending upon your doctor and the state you live in. Unless there is a valid medical reason to require more frequent exams it generally varies between one and two ...
  5. Referral Terms and Conditions
    Making Referrals Everyone who is a registered customer of 1-800-Get-Lens is eligible for the Referral Program. You become a referrer of 1-800-Get-Lens when you send y...
  6. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, ple...