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Frequently Asked Questions
- What information do I need to order contact lenses?
We need all of the information on your contact lens prescription in order to fill your order.
This information is available on either the prescription provided by your eye care professi...
- 1-800-GET-LENS
1-800-GET-LENS is a leading online supplier of prescription contact lenses. We offer our customers
a solution to the high cost and inconvenience of refilling your contact lens prescript...
- Do I need a copy of my contact lens prescription?
Federal law requires that a prescription be verified before an individual can buy contact lenses.
However, you do not need a physical copy of your prescription to place your...
- How do I create an Account?
The 1-800-Get-Lens accounts offer you a way to customize your interaction with our system – quickly
reorder your contact lenses, check on your current Order’s statues, and create and...
- Refer a Friend!
1-800-Get-Lens offers you a reward for everyone that you refer to our site who orders contact lenses.
You will receive a 5% commission on all of their purchases. This commission wi...
- Return Policy
We guarantee that you will receive the contact lenses that you ordered and that all of your
lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be...
- How do I track my referrals?
You can review a list of your referral credits from your account.
Checking Referral Credits:
Step 1 – Login to you Account
Step 2 – Click on 'Referral Credits'
St...
- How do I order a product?
1-800-Get-Lens makes ordering your contact lenses easy. Just find your contact lenses on our site
using one of the various navigation tools. Once you have found the lenses you wish to ...
- How can I return or exchange a product?
We guarantee that you will receive the contact lenses that you ordered and that all of your
lenses will still be sealed in the manufacturer's sterile packaging or your purchase will be ref...
- How to Contact Us
1-800-Get-Lens has built its reputation upon outstanding customer service.
Please contact us with any problems that you run into, either with our site or your
order and we will do o...
- How do I read my prescription?
We need your complete contact lens prescription in order to fill your order. All of this
information is available on either the package of contact lenses you are wearing or the prescr...
- What does Availability mean?
1-800-Get-Lens is able to stock 90% of the popular contact lenses and prescriptions.
For orders of lenses we have in stock we are able to process your order the day we receive
it a...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below
and elsewhere on the site as indicated. For terms governing shipping, returns and payment,
ple...
- What is the reminder email, and how do I edit it?
1-800-Get-Lens provides all of its customers an automated Reorder Reminder service. Our system
will track your orders, analyzing the quantities and lenses that you order and predicti...
- What shipping options does 1-800-Get-Lens offer?
1-800-Get-Lens offers a number of different shipping options of various speeds and cost to
suit your requirements.
Shipping Method
Destination
Deliver...
- How much will it cost to ship my order?
1-800-Get-Lens offers a variety of shipping options to suit your needs in both speed and cost.
Shipping
Shipping Method
Destination
Delivery Time*
Cost
...
- How long until I receive my order?
1-800-Get-Lens is able to stock most of the popular contact lens prescriptions, if your lens
falls into one of these than we will be able to process your order within a day of verifying...
- Can I have my order shipped outside the United States?
1-800-Get-Lens ships world wide. Delivery times can vary with overseas orders, but usually it takes
at least 5 – 10 business days to receive your contact lenses once they have been...
- How can I speed up my order?
You can reduce your order's processing time by sending us a copy of your current prescription:
Fax your prescription to us toll fee at 1-866-670-4464
Scan your prescriptionand then email it ...
- How can I send my prescription?
1-800-GET-LENS offers two fast and easy ways to send us your current contact lens prescription, and thereby speed up your order processing:
Scan your prescription and then email it to myRx@18...
- Can I fax in my contact lens order?
You absolutely can! Our fax number is 1-866-670-4464.
While we welcome your fax, since you are reading this online we encourage you to try to complete the order online. Our ecommerce platform ...
