Frequently Asked Questions
Place an Order or contact Customer Service 24/7 at:
1-800-GET-LENS (438-5367)
1-800-GET-LENS's FAQ offers answers to a range of our customer's most common questions. If your question is not answered below, click on Contact information. Then contact our Customer Service Department by phone or email for additional information and assistance.
Ordering Contact Lenses
- What information do I need to order contact lenses?
- How do I order a product?
- How can I return a product?
- What does Availability mean?
- How do I cancel an Order?
- What shipping options does 1-800-Get-Lens offer?
- How much will it cost to ship my order?
- How long until I receive my order?
- Can I have my order shipped outside the United States?
- What are my payment options?
- Will my optical insurance plan pay for the lenses?
- Is it safe to use my credit card on line?
- How do I redeem a coupon?
- How can I speed up my order?
- How can I send my prescription?
- Can I fax in my contact lens order?
- Novelty Contacts FAQ
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100% Customer Satisfaction
If you're not 100% satisfied with your 1-800-GET-LENS purchase, we'll cheerfully refund all your money. Complete Details
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Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Details
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Shop with Confidence
All personal information that you submit is encrypted and secure.
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We guard your information with the highest level of security tested daily.
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We accept all major credit cards, checks and money orders - Online 24/7.
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Spam-free Email
All your email preferences can be managed from the 'My Account' tab at the top of the page.
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Your Lenses are Ready
With over 23 Million contact lenses in stock, we immediately fill your order with your exact prescription.